Burnout e absenteísmo laboral: Um estudo sobre a saúde mental de profissionais bancários

Abstract

Stage of profound transformations resulting from the productive restructuring, the banking sector experienced one of the most vigorous processes of incorporation of new technologies and organizational innovations, causing an intense computerization of banking work, as well as significant changes in working conditions and, consequently, in the health of its employees. workers. Linked to this is a vast repertoire of situations that corroborate the emergence of occupational stress in this category, such as the high level of demand for reaching goals, work overload, the need to fulfill several different duties, extensive working hours, in addition to the presence of bullying situations. The coexistence, frequency and intensity of these stressors transform the working environment of bank workers into a birthplace of psychic disorders, evidencing, among these, the Burnout syndrome that is characterized by symptoms of emotional exhaustion, dehumanization and disappointment at work, which can lead to the worker to adopt work absenteeism behaviors to face situations that cause illness and psychological suffering. Based on these considerations, this study aimed to verify the relationship between Burnout syndrome, sociodemographic characteristics and work absenteeism in banking professionals working in the interior of Paraíba (N = 147). The following instruments were used: Burnout Characterization Scale - ECB, Labor Absenteeism Factors Scale - EFAL and a Sociodemographic Questionnaire. The results indicate that the researched category is on the verge of burnout syndrome, showing two groups (professionals with a salary range between two and three minimum wages and an age range between 41 and 50 years old) who are already affected by BS, and appearing at work absenteeism as an expression of the negative impact of work on the mental health of these workers. It is suggested as measures to mitigate professional exhaustion that banking institutions create policies for the management of people that value the capacities and potentials of their professionals, favoring the existence of a healthier psychosocial environment.