Modelagem e simulação com o ARENA como ferramenta de diagnóstico e decisão: análise do fluxo de pacientes em clínica na cidade de Campina Grande – PB

Abstract

The growing demand for health services fosters the need for clinics and hospitals to improve their performance and quality levels on an ongoing basis to minimize or eliminate process failures and patient dissatisfaction, primarily caused by long service queues. Simulation is suitable for use as a tool for accurate and evidence based decision-making. The ARENA software, Student version, was used to build and to model the care flow of the cardiology clinic analyzed. Eight scenarios that represent the current structure and the desired structure of the clinic were created. For the current scenario, the results showed that scenario two is the most suitable from the point of view of the patient and company together. Simulation also showed scenario eight as the best scenario for the future projection, while reducing patient waiting time with the best fit (quantity) of available human resources. Such results have proven simulation as an agile and effective tool for decision-making.